Privacy Policy

MyBotGenie (“we”, “us”, “our”) operates the mybotgenie.in website and the WhatsApp API, AI Agents, Cloud Telephony, Automation and CRM services offered through it (collectively, the “Services”). This Privacy Policy explains how we collect, use, disclose and safeguard information when you use our Services.

1. Information We Collect

We may collect the following categories of information:

• Account Information: name, business name, email address, phone number, billing address and password when you register for an account.
• Business & Communication Data: WhatsApp Business number details, message templates, broadcast lists, chatbot flows, and conversations sent or received through our platform on your behalf.
• Payment Information: billing details processed via our third-party payment gateway. We do not store full card numbers on our own servers.
• Usage Data: log data, IP address, browser type, pages visited, and interactions with our dashboard.
• Cookies & Tracking: we use cookies and similar technologies to operate and improve the website (see Section 5).

2. How We Use Your Information

• To provide, operate, and maintain the Services (WhatsApp API, chatbots, voice agents, CRM, automation workflows).
• To process payments and manage your subscription.
• To communicate with you about updates, support requests, and service-related notices.
• To improve our Services, troubleshoot issues, and develop new features.
• To comply with legal obligations and enforce our Terms & Conditions.

3. WhatsApp / Meta Platform Data

As an authorized WhatsApp Business Solution reseller/partner, message content, template data and contact lists you upload are used solely to deliver the messaging and automation Services you request. We do not sell your contacts or message content to third parties. Data shared with Meta/WhatsApp is subject to Meta’s own data policies in addition to this Policy.

4. Sharing of Information

We do not sell your personal information. We may share information with:

• Service providers who help us operate the platform (hosting, payment processing, analytics, SMS/voice gateway partners).
• Meta/WhatsApp and other messaging channel partners, strictly to enable message delivery.
• Law enforcement or regulators, where required by applicable law.

5. Cookies

We use cookies to keep you logged in, remember preferences, and understand how visitors use our website. You can control cookies through your browser settings; disabling cookies may affect certain features of the Services.

6. Data Security

We implement reasonable technical and organizational measures — including encryption in transit, access controls, and regular backups — to protect your information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain account and business data for as long as your account is active or as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your data, subject to legal/regulatory retention requirements.

8. Your Rights

Depending on applicable law, you may have the right to access, correct, update, or request deletion of your personal information. To exercise these rights, contact us at support@mybotgenie.in.

9. Children’s Privacy

Our Services are intended for businesses and individuals aged 18 and above. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be notified via the website or email. Continued use of the Services after changes constitutes acceptance of the updated Policy.

11. Contact Us

For questions about this Privacy Policy or your data, contact us at support@mybotgenie.in.